Senior Operations Associate - Live Ops careem

About the team

The LiveOps team plays a critical role in ensuring the smooth flow of our KSA Express operations. As the frontline of live order management, the team works closely with captains, clients, and suppliers to make sure every order is delivered on time and with an excellent customer experience. This is a fast-paced, high-impact environment where quick problem-solving, multitasking, and clear communication are essential.

What you'll do

• Monitor and manage live orders in real time to ensure delivery within SLA.
• Communicate with captains to guide and support them through the order journey.
• Support clients by addressing live order concerns professionally.
• Resolve escalations promptly, ensuring smooth and seamless delivery experiences.
• Document live operations incidents and maintain accurate reporting.
• Share daily and weekly performance updates with the wider operations team.
• Collaborate with performance, acquisition, and commercial teams to improve processes and outcomes.

What we ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organization dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.