Senior Product Manager (Returns)

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You won t just be building features. You will be building a platform that balances deep customer empathy with critical business efficiency. You will design the systems that ensure trust is maintained even when a return doesn t go exactly as expected, while simultaneously managing the cost implications of reverse logistics.

Own the Consumer Returns Experience: Design intuitive, empathetic user journeys on App and Web that guide customers through the returns process. Your goal is to reduce anxiety and provide transparency.

Build the "Decision Engine" Platform: Architect a flexible, scalable backend platform that houses the logic for returns. This includes defining refund eligibility, automating approval workflows, and determining the optimal disposition of an item (restock, liquidate, return to seller) based on data.

Define Physical Check Logic: While you won't build the warehouse software itself, you will own the logic that drives it. You will define what questions operational agents ask, what evidence they must collect, and how they validate item conditions to ensure fair outcomes.

Seller Accountability & Disputes: Create systems that hold sellers accountable for defective inventory while providing them a fair mechanism to dispute unjustified returns.

Strategic Roadmap & Execution: Define the long-term vision for Returns at noon. Translate business goals into a prioritized roadmap and lead a squad of engineers to execute via agile methodologies.

Data-Driven Optimization: relentlessly monitor return rates, refund speeds, and operational costs. Use this data to identify friction points and build solutions that save millions while improving customer satisfaction.