مهندس مستشار الخدمة

Toyota Egypt

Service Advisor Engineer
Service Center Cairo
Experience Needed 2 - 3 Years.
Career Level Junior.
Job Type Full Time
Education Bachelor of Automotive Engineering
Job Description
- Receive Customer cars for Service and Repair Jobs and raise repair orders on Dealer Management Systems.
- Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
- Filling customer data on the system using (Data Accuracy Rate).
- Promotion of Special Service Campaign.
- Able to provide detailed explanations on jobs to be carried out on vehicles.
- Provide a detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
- Ability to advise customers on the required vital jobs.
- Should have flair for Selling Value-added Services, Service Contracts, and accessories.
- Able to make every effort to resolve Customer Complaints and ensure the customer has a positive ownership experience.
- Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
- Raise special orders for parts not available and follow up and keep customers informed.
- Follow up payments of credit customers and ensure collection within a stipulated time.
- Conduct post-service follow-up to ensure customer satisfaction.
Job Requirements
• Bachelor of Automotive Engineering.
• Two years experience in an Authorized Service Center.
• Good in English.
• Basic computer skills.
• Presentable.
• Negotiation skills
• Basic sales skills.