أرسل لي وظائف مثل هذه
الجنسية
أي جنسية
جنس
غير مذكور
عدد الشواغر
1 عدد الشواغر
الوصف الوظيفي
الأدوار والمسؤوليات
Responsibilities:
- Execute new solution initiatives impacting client business and operations, including onboarding new Cybersource products, enhancements and other solutions under the larger Visa Acceptance Platform.
- Maintain expert knowledge of Cybersource products, processes, and competitive environment.
- Work closely with Visa Solutions teams to represent the needs of the clients and facilitate faster transition of new products and services into mainstream implementation and support within the organization by ensuring the right tools, documents and processes are developed and operationalized.
- Coordinate with internal Visa teams to ensure delivery on commitments.
- Incubate new Solutions and Enhancements to develop, refine and test-run implementation and support documents and tools to create stable, repeatable, and scalable processes.
- Communicate complex technical concepts in a focused and well-organized manner.
- Deliver comprehensive trainings, develop and handover relevant artefacts such as implementation processes, guides, presentations, forms, project plans, support FAQs, support tools to Client Services Implementation and Support delivery teams.
- Offer subject matter expertise within Client Services in areas such as knowledge of APIs, SDKs, systems integrations, deployment and post-production support.
- Prepare and maintain detailed project plans, status reports, and issues logs.
- Provide project management and technical support services to Visa clients and processors to ensure client expectations are exceeded.
- Learn and acquire knowledge in new technologies in keeping step with market and industry developments.
- Set priorities, influence client and Visa teams involved in various workstreams to multi-task under tight deadlines and ensure that client and/or processor efforts, and 3rd party software providers are managed towards achieving customer and key stakeholder acceptance of deliverables.
- Identify opportunities for operational improvements, new methodologies, revenue generation to improve departmental efficiencies and service delivery to clients.
الملف الشخصي المطلوب للمرشحين
Qualifications
Basic Qualifications:
2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
Preferred Qualifications:
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
We are looking for a client-focused, results-driven individual who brings a wealth of experience in payment systems and software technology and is curious about ongoing developments in the sector.
An Ideal candidate must have:
A Bachelor’s degree in Computer science, Information Technology or equivalent work experience in a business analyst role in software or financial services.
A minimum of 7+ years’ experience of Information Technology systems integration and technical support with good understanding of software applications, systems architecture and connectivity options, cryptography concepts (encryption, hashing, digital signature etc.), mobile payments technologies such as NFC, online/remote payments, and in app payments.
In-depth technical knowledge of Cybersource products and services and good working knowledge of payment processing systems including transaction switching, clearing & settlement, EMV contact and contactless technologies, card payment systems, digital products and services, Tokenization and API / SDK technologies.
Proven experience with Cybersource payment gateway and API integration for secure and scalable transaction processing.
Experience building and maintaining relationships at an operational and executive levels in different functions within an organization.
Proven success in client relationship management.
Expert knowledge of standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, etc.).
Excellent project management, time management, organization, and planning skills.
Good analytical skills, problem analysis and technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions.
Excellent verbal, written, presentation and interpersonal skills are required.
Must be able to take the initiative to resolve problems and ensure delivery on commitments.
Can facilitate good functional collaboration with internal and external stakeholders by being able to speak confidently and with a professional demeanor.
Must be oriented towards quality enhancement and process improvement.
Must be based in Cairo, Egypt and is required to speak/write English fluently.
What will also help
Ability to comprehend and translate complex technical issues and apply to business solutions.
Ability to communicate technical concepts in a clear and precise manner to both technical, non-technical and senior audiences.
Ability to view challenges strategically and keep pace with the demands of the business, by anticipating problems, identifying opportunities then proposing appropriate solutions.
Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
Willingness to take on new challenges, explore new ideas and be flexible with changing priorities.
Desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures.
القطاع المهني للشركة
- الخدمات المصرفية
- الخدمات المالية
- الوساطة
المجال الوظيفي / القسم
- سوفت وير تقنية المعلومات
الكلمات الرئيسية
- Service Experience Analyst
تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com