Service Section Head
SMG Automobile Services
صاحب عمل نشط
نشرت في 12 ابريل
أرسل لي وظائف مثل هذه
الجنسية
أي جنسية
جنس
غير مذكور
عدد الشواغر
1 عدد الشواغر
الوصف الوظيفي
الأدوار والمسؤوليات
- Ensure proper implementation of flat-rate labor time standards for various brands and monitor technician performance against workshop productivity KPIs.
- Oversee accurate completion of technical documentation, job cards, inspection sheets, and service reports, ensuring timely submission and proper filing.
- Coordinate with the workshop controller and service advisors to maintain accurate job scheduling and customer updates.
- Lead, guide, and support automotive technicians, diagnostic specialists, and service engineers to ensure adherence to multi-brand service standards.
- Assist the technical team in diagnosing complex faults using OEM diagnostic tools and advanced troubleshooting methods.
- Provide ongoing training, coaching, and technical development to enhance team skills and improve service quality.
- Allocate tasks and repair orders based on technician skill levels, specialization, and workload to ensure fairness and operational efficiency.
- Conduct regular performance reviews and ensure compliance with company and manufacturer guidelines.
- Monitor repair quality to ensure vehicles are serviced to the highest standards and customer satisfaction index (CSI) targets are achieved.
- Ensure workshop practices comply with safety regulations, quality standards, and manufacturers warranty policies.
- Handle escalated customer complaints professionally and ensure timely and effective resolutions.
- Support service advisors with technical clarifications to enhance customer trust and improve aftersales loyalty.
- Promote the company’s brand values and enhance overall aftersales customer retention.
- Prepare and submit monthly departmental reports covering productivity, efficiency, labor utilization, and KPI performance.
- Analyze workshop data and operational gaps, recommending action plans and process improvements.
- Support senior management in setting service department objectives, budgets, and KPIs.
- Collaborate proactively with Parts, Sales, CRM, Warranty, and Quality departments to ensure seamless service delivery and optimal workflow.
- Lead initiatives to enhance workshop efficiency, reduce comeback repairs, and optimize customer experience.
الملف الشخصي المطلوب للمرشحين
Education: Bachelor’s in Mechanical or Automotive Engineering.
- Experience: 5–7 years in automotive service, with at least 3 years in a supervisory role in a workshop.
- Technical Skills: Strong diagnostic knowledge, understanding of mechanical & electrical systems, experience with OEM tools and DMS systems.
- Leadership: Ability to lead, train, and manage a technical team; strong planning and problem-solving skills.
- Customer Focus: Strong communication skills and ability to handle escalated customer issues.
- Other: Good English, ability to work under pressure, and strong commitment to safety and quality standards.
القطاع المهني للشركة
- سيارات
- اكسسوارات السيارات
المجال الوظيفي / القسم
- هندسة
الكلمات الرئيسية
- Service Section Head
تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com
SMG Automobile Services
Join a pioneering organization with over five decades of excellence in Egypt’s automotive sector. SMG is the sole importer of Porsche, Scania, and Harley-Davidson, a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail, and the most reliable and business partners of automotive garage tools and equipment. Be part of a forward-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility, innovation, and market leadership.
قراءة المزيدhttps://smgeac.zohorecruit.com/jobs/Careers/641448000006173001/