Service Transition Associate

Unifonic

The Service Transition Team is the driving force behind Unifonic s customer onboarding journey, turning signed contracts into live, fully operational services. The team ensures a seamless transition from implementation to activation across all Unifonic communication channels and solutions.

The Service Transition role blends project management, technical execution, and customer enablement to deliver high-quality, timely, and compliant onboarding experiences. We work hand in hand with customers, commercial and Product teams to understand requirements, activate services, and ensure readiness for production. With a customer-centric mindset, a strong sense of ownership, and a passion for excellence, the team ensures every client realizes value quickly, efficiently, and at scale.

Help us shape the future of communication by:

• Supporting the SMS sender ID registration process, including documentation submission, routing setup, and follow-up on approvals or rejections with internal teams and regulatory portals.

• Supporting end-to-end testing activities for all channels and solutions to ensure service readiness for customers.

• Assisting in collecting, reviewing, and validating customer documentation required for Account Verification (KYC) to ensure compliance with regulatory and internal requirements.

• Communicating with customers to clarify requirements, request missing information, or correct documentation related to sender registration and KYC.

• Maintaining and regularly update internal trackers and records for sender IDs, routing status, and KYC documents.

• Helping keep Sender ID regulations, templates, and documentation guidelines up to date according to industry standards and country-specific rules.

• Collaborating with senior team members and provide administrative support for sender registration and account verification workflows.

• Supporting the service activation for additional channels such as Voice and WhatsApp for both Customers and Partners.