ServiceNow Expert

Client of Novancy One

Phase 1 Framing:

• Facilitating third-party workshops and identifying needs
• Evaluation of the current situation and definition of the target (as-is/to-be)
• Drafting of the functional and technical specifications
• Implementation of project governance (r, committees, escalations)
• ServiceNow Provider Challenge
• development of success indicators and change strategy

Phase 2 Roll-out & Optimisation (extension) :

• Managing the rollout provider for the deployment of the modules
• Verification of deliverables and compliance with ServiceNow standards
• Quality monitoring, risk management and arbitration of changes
• User adoption support and training
• Implementation of a continuous improvement strategy

Search profile:

• ServiceNow expert with proven experience in consulting and deployment
• Ma trise des modules ServiceNow (ITSM, HR-SD, CSM, etc.)
• Excellent knowledge of best practices and the ServiceNow standard
• Experience in managing service providers and leading complex projects

Comp tences cl s :

• ServiceNow functional and technical expertise
• Ability to lead third-party workshops
• Strong project management skills
• Experience in change management
• My mastery of managing service providers