Spa Receptionist Hyatt Hotel

Greet and welcome guests with warmth and professionalism, offering them information about available spa treatments, wellness programs, and fitness services at Miraval The Red Sea.

Manage guest bookings and scheduling, ensuring appointments are accurately coordinated for spa treatments, fitness programs, and wellness services.

Provide guests with detailed information about retail products used in treatments and offer recommendations based on their personal preferences.

Ensure a seamless check-in and check-out process, managing payments and assisting with any guest inquiries.

Foster a calm and welcoming atmosphere, ensuring guests feel relaxed and supported from the moment they arrive.

Assist in tracking guest preferences, ensuring that their needs and experiences are consistently met.

Support the daily operations of Life in Balance Spa, ensuring that the reception area is well-organized and operates efficiently.

Provide operational support in the Body Mindfulness Center, Aquatic Center, or Serenity Center as needed, ensuring that all wellness spaces align with Miraval s commitment to mindful living and holistic wellness.

Assist in maintaining inventory of retail products and spa supplies, ensuring product availability and cleanliness of the spa and wellness areas.

Be flexible and adapt to guest flow and operational needs across all areas of the resort, supporting a seamless guest experience.

Handle guest transactions including cash, card, and POS payments with accuracy and professionalism.

Complete end-of-day reports, handovers, and daily financial summaries as per resort procedures.

Assist with inventory checks and stock management of wellness and retail items at the reception area.

Monitor and record retail sales, updating systems and communicating stock needs as required.

Maximize revenue by actively and mindfully upselling and cross-selling retail products, spa services, fitness programs, and wellness offerings.

Ensure that guests are aware of additional services such as personal training, fitness classes, spa upgrades, and offering them as part of a holistic wellness experience.

Promote retail products used in treatments and recommend products based on guest preferences, needs, and wellness goals.

Ensure that upselling and cross-selling are done in a thoughtful, guest-focused manner, ensuring that all suggestions align with the guests wellness objectives.

Build positive relationships with guests, ensuring that each interaction is attentive, welcoming, and personalized to their individual wellness journey.

Provide emotional support by offering mindful, calming interactions, creating a sense of peace and ease for guests before and after their spa experiences.

Ensure that guests are aware of all wellness programs available to them, including fitness classes, spa treatments, and any additional offerings that enhance their Miraval experience.

Help guests feel comfortable and empowered, offering them the opportunity to connect with their wellness goals while on their journey at Miraval The Red Sea.

Collaborate with other team members, including spa therapists, fitness instructors, and wellness professionals, to ensure all guests have a seamless and integrated experience across the resort.

Communicate with the Head of Scheduling and the spa team regarding guest feedback, bookings, and operational needs to improve overall service delivery.

Actively contribute to creating a supportive team environment, where all members feel empowered to contribute to the guest experience.

Manage guest appointments, ensuring accurate scheduling and reducing errors.

Assist with administrative duties such as guest record management, inventory tracking, and the preparation of reports related to bookings and sales.

Maintain an organized and efficient reception area, ensuring the space is always clean and welcoming for guests.

Ensure all spa treatments, wellness services, and retail products are accurately recorded in the system, ensuring smooth operational flow.