Student Outreach and Admissions Officer

University Foundation College

The role exists within the Admissions and Marketing team. It supports all staff within the team, besides providing an excellent customer-focused service to potential students, their school counsellors and parents. The role will also involve processing admissions, sending out offer letters, updating databases, and dealing with telephone and email enquiries. You must be able to work in a fast-paced environment and have good attention to detail.

Duties will involve:

• Planning, scheduling, and delivering presentations to potential students (In-person/Online) through schools visits, schools career fairs and exhibitions.
• Building and maintaining engagement with a network of target schools, implementing a process for school communication, monitoring performance and regular events with key schools.
• Counselling Students/Parents, whether via phone, email, or in person. Providing accurate information regarding the requirements, programme details and progression routes.
• Following up aggressively on the system enquiries and updating the CRM regularly by adding new potential enquiries or adding touchpoints to track the follow-up with current ones.
• Nurturing enquiries and applications to ensure a higher level of conversions.
• Reviewing and assessing applications, then deciding the term of the applicant s eligibility to enrol in the programme, adhering to the admissions policy of UFC programmes.
• Generating and interpreting reports from the admissions CRM to showcase work-in-progress (volume and timescales). This task will involve analysing data from multiple sources alongside qualitative information to identify pressure points, highlighting them to the line manager as appropriate and proposing solutions or even changes to the process.
• Liaising with the regional and marketing teams of the UFC programme providers. Ensuring an up-to-date flow of information and organising the needed recruitment events for the Qatari market.
• Reviewing the UFC website and ensuring content updates are aligned with the programme providers changes and updates.
• Reporting any system bugs and proposing solutions and upgrades.
• Handling any other tasks assigned to you by your line manager.