Technical Liaison Manager Brunel

Hiring - Technical Liaison Manager | Doha, Qatar

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Contract Type: Permanent Hire (Direct Staff with Client)

Duration: Long-term

Location: Doha, Qatar

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Project Execution support: Approx. 75% of working hours

• Client Liaison: Act as the local point of contact for existing clients in Doha, ensuring effective communication and addressing technical queries or issues.
• Technical Coordination: Facilitate technical discussions and meetings between clients and internal technical teams to ensure alignment on project requirements and deliverables.
• Project Oversight: Monitor project progress and be a part of all technical aspects completion on time and within scope, addressing any issues that arise promptly.
• Documentation and Reporting: Prepare and maintain comprehensive records of client interactions, project updates, etc.

Coordination Support: Approx. 20% of working hours

• Feedback Loop: Gather and relay client feedback to internal teams to facilitate continuous improvement in service delivery and client satisfaction.
• Cross-Departmental Collaboration: Work closely with sales, engineering, and project management teams to ensure seamless service delivery and client satisfaction.
• Cultural Sensitivity: Demonstrate cultural awareness and sensitivity when interacting with clients from diverse backgrounds, ensuing respectful and effective communication.

Sales support: Approx. 10% of working hours

• Relationship Management: Develop and maintain strong relationships with both current clients and potential clients, including ECP contractors and Oil & Gas operators.
• Business Development Support: Assist in identifying and pursuing new business opportunities by understanding client needs and promoting relevant services and solutions.
• Market Intelligence: Stay informed about industry trends and developments in the telecommunications and Oil & Gas sectors to provide valuable insights to clients and the company.

Soft skills:

Personality:

• Excellent Communicator: strong verbal and written communication skills to effectively liaise with clients and internal teams.
• Proactive and Initiative-Taking: able to anticipates client needs and takes the initiative to address issues before they escalate.
• Problem Solver: Naturally think critically and creatively to resolve technical and relational challenges.
• Meticulous: Pays close attention to ensure accuracy in documentation and communication.
• Adaptable: Able to adjust to changing circumstances and client demands, with flexibility in approach and mindset.
• Culturally Sensitive: High level of cultural awareness and sensitivity, particularly important in a diverse environment like Qatar.
• Empathetic: Shows empathy and understanding towards client concerns, fostering trust and strong relationships.

Skills:

• Technical Knowledge: A solid understanding of telecommunications systems and technologies, particularly those relevant to the Oil & Gas sector.
• Relationship Building: Proven ability to build and maintain strong professional relationships with clients and colleagues.
• Negotiation Skills: Capable of negotiating terms and resolving conflicts in a way that benefits both the client and Company.
• Organizational Skills: Ability to manage multiple clients and projects simultaneously.
• Analytical Skills: Ability to analyze complex technical information and convey it in a clear and concise manner.
• Business Understanding: Know of business development processes and the ability to identify and pursue new opportunities.

Qualification:

• Bachelor's degree in Electronic or IT engineering.
• Master's degree is preferable.
• Having Project Management skills and monitoring progress against goals is preferable.