Technical Support Specialist

GPS

First point of contact for technical support

• Install & troubleshoot desktops, laptops, and Macs
• Support corporate network (Switches, Routers, VLANs, DNS, AD)
• Resolve LAN/WAN issues & maintain internet lines
• Handle antivirus, firewall incidents & app rollouts
• Create and update IT documentation

Strong technical troubleshooting skills

• Hands-on experience with Windows & Mac environments
• Good understanding of networking fundamentals
• Ability to manage multiple tasks in a dynamic environment
• Strong communication & customer service skills