Technology Innovation & Data Specialist Four Seasons Hotel

About the role

• Technology Innovation & Data Specialist is Responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property.

What you will do

• Assist with user and system administration, including account management and access troubleshooting.

• Support various hotel applications such as Opera, Simphony, back office, sales, catering, and HR systems.

• Contribute to IT infrastructure data management and the provisioning of documentation.

• Provide assistance in the coordination and execution of IT projects.

• Help maintain critical systems (PMS, HSIA, PBX, POS) and support user procedures.

• Assist with server infrastructure management, performance monitoring, and OS upgrades.

• Provide system support services, including outage diagnosis, troubleshooting, and virus protection.

• Help uphold Four Seasons' core technology standards in all IT operations.

• Assist in coordinating new technology acquisitions and major projects. Participate in property-level and corporate technology implementation initiatives.

What you bring

• 2 years of experience in hospitality IT field is preferrable.

• Speak and write Arabic and English fluently.

• Networking Skills & Knowledge (CISCO, Wireless, GPON).

• Operating System knowledge.

• Microsoft O365 administration skills

• Security awareness.

• Data management and documentation skills .

• Clear and Open Communication.

• Adapt to various situations and inspire others.

• Build strong, positive relationships with guests, making them feel valued and welcomed.

Schedule & Hours:

• Full time in (early mornings, days, evenings, overnights, or weekends) according to the assigned shifts as per the operation requirements.