Training and Quality Manager SOFITEL

Training and Quality Manager

Formation

• Conduct an annual analysis of training needs
• Development and monitoring of the implementation of the annual training plan
• integrate the hotel's training strategy into the hotel's overall strategy
• Manage and implement the company's training programs, and lead training sessions using teaching methods adapted to an adult audience.
• To offer training courses designed to support quality standards
• Maximize learning by providing a creative and stimulating environment during training sessions
• Ensuring the integration of new employees and new interns
• Organize the training schedule
• Managing the training activity budget
• Evaluate the effectiveness of training programs

Qualit

• Monitoring compliance with quality rules established by senior management
• Monitor the implementation of these procedures
• Help improve services in line with the brand and strive for excellence at all levels
• Control and monitoring of the correct application of the brand's standards and brand markers by the relevant departments.
• Control and monitoring of action plans related to the mystery shopper visit;
• Lead by example by strictly adhering to Sofitel values, brand codes, and guidelines regarding dress and presentation.
• Manage the hotel's LinkedIn account (posting T&C events, recruitment, etc.).
• Organize and manage the hotel's T&C events calendar.
• To control and enforce brand codes regarding employee dress and presentation.