Account Executive

Sales Cubicle

Job Title: Account Executive

Department: Client Service Unit ( Operation)

Reports to: Operations Manager

Employment status: Full time

Job level: Junior

Job Description:

• Build and maintain lasting relationships with clients and partners by understanding their focus and anticipating their needs
• Coordinate internal and external resources to expedite workflow
• Follow up with clients regularly to ensure needs are being met and to identify opportunities
• Maintain a database of clients, prospects, partners
• Provide professional after-sales support to maximize customer loyalty
• Remain in regular contact with your clients to understand and meet their needs
• Respond to complaints and resolve issues to the customer s satisfaction and to maintain the company s reputation
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
• Assist with high severity requests or issue escalations as needed Using contacts to generate new business
• Manage a portfolio of accounts to achieve long-term success
• Provide professional after-sales support to maximize customer loyalty
• Respond to complaints and resolve issues to the customer s satisfaction and to maintain the company s reputation
• Negotiate agreements and keep records of sales and data
• Generate new business for our clients using existing and potential customer networks
• Developing sales strategies and setting quotas
• Closing the leads generated by the Business development team
• Managing the entire sales cycle after meeting with a potential client to secure a deal
• Monitor the work progress of Business Development Specialists assigned to his accounts
• Suggesting innovative ways to increase sales and enhance clients experience.
• Negotiate agreements and keep records of sales and data

Performance Indicators

• Retention Rate: Percentage of expiring contract renewals vs drop offs (for subscription business models)
  • Customer Satisfaction Rate: How satisfied customers are with your product or service (you can use client surveys to track this metric)
  • Time to Resolution: How long it took to resolve customer support tickets
  • Support Calls: Number of calls made in response to requests for support
  • Employee Satisfaction: measured with internal surveys and interviews with a handful of qualifying questions to understand what makes them happy or unhappy.
  • Number of New Closed Deals: How many qualified leads result in closing a deal