Account Manager London Stock Exchange Group

The LSEG Customer Connect (LCC) team is rapidly growing its Sales and Account Management footprint in Cairo to maintain deep customer relationships to drive revenue retention and growth.

We are looking for a new Account Manager to join our team with multifaceted strengths to handle a defined book of business of clients in EMEA spanning across various customer segments.

Key Accountabilities

• strategically develop client relationships for a portfolio of 150+ customers

• retain clients and grow revenue across your book of business

• keep a strong rolling sales pipeline, look for up-and cross-sell opportunities at all times

• govern effective collaboration with Customer Success Managers, Proposition Sales Specialists, and other internal partners to reach sales goals

• connect client use cases to our solution offering and be your clients go-to person

• drive product migrations and projects seeking service improvement

• log your efforts and results to ensure accurate sales & cancel forecasting

What do you need to bring?

• fluency in English and Arabic to support clients from different regions

• relevant work experience or a strong sense for account management, sales, marketing, or similar, relationship-based roles in a customer supporting environment.

• good understanding of or strong curiosity about the financial services industry

• ambition & passion for the new

• a good appetite for success

• technical competence, self-starter demeanor

• outstanding communication skills, both verbal and written

• outgoing personality and thriving in a dynamic, vibrant environment

• ability to spot customer trends and strategies

• sense of accountability & timely reaction and the ability to prioritize tasks to improve your impact

• willingness to go through a dynamic learning path over quite a few months

• team-spirit and friendly demeanor

• our guidelines suggest prior work experience, while we look forward to applications from candidates who display a growth mindset and have a fair set of skills connected to the position

What will you do in your first few months?

• organically grow in a bold, fast-paced environment

• embrace your in-office and online onboarding journey

• raise your questions, concerns and needs to be responsible for your journey to success

• meet and bond with your Sales and Account Management team in EMEA and beyond (several hundred potential new colleagues)

• work with your mentors and your leader towards building your professional AM persona

• build your internal network and learn to navigate it to get things done

• develop a general, solid understanding of our Financial & Risk solutions offering and articulate it relevantly towards clients, speaking their language

• familiarize yourself with our internal tools

• learn how to position add-ons, products & solutions to generate strong interest in our offering

• build relations by organizing plenty of virtual client meetings

• contact all of your customer base and thoughtfully navigate through difficult and easy client conversations

• build strategies to retain your customers and to meet their needs

• learn how to be in control of a conversation

• start building your sales pipeline

• develop your personal brand, be a well-versed representative of our company to the outside