ATM & CDM Reconciliation Officer

First Abu Dhabi Bank

Key Responsibilities

• Handle end-to-end ATM/CDM reconciliation activities according to the bank s Reconciliation and Exception Management guidelines.
• Identify shortages and overages, investigate discrepancies, and prepare cases for settlement.
• Reconcile all ATM and CDM-related General Ledger accounts, ensuring accuracy and early detection of risk-exposed funds.
• Upload GL, ODS, and EJ files into IntelliMatch and run automated matching; escalate failures immediately.
• Raise shortage/overage entries for approval and track posting through the relevant teams.
• Coordinate with Payments, CIT vendors, ITD, and Records Management for roll retrieval, EJ issues, and settlement updates.

Customer Service & Complaints

• Resolve ATM/CDM customer complaints through CRM, Central Bank cases, chargeback requests, and card dispute workflows.
• Ensure all complaint responses meet defined turnaround times.
• Provide accurate transaction details to support UAE Central Switch settlement queries.

Operational Excellence

• Ensure daily RAG files are submitted for ATM and CDM reconciliation.
• Monitor exceptions on IntelliMatch and escalate items according to BAU and risk thresholds.
• Advise Core Processing on settlement, GL postings, and customer account adjustments.
• Maintain complete and accurate documentation and reporting for audit readiness.

Risk Management

• Identify operational risks and ensure adherence to control procedures.
• Escalate high-value or time-critical exceptions in line with the escalation matrix.
• Follow up on pending items and ensure accurate status updates in the reconciliation system.
• Support continuity by covering additional responsibilities during staff leave or peak load days.

Continuous Improvement

• Provide recommendations to enhance accuracy, productivity, and cost-efficiency.
• Adopt best practices for faster case closure and improved customer experience.
• Support automation, process refinement, and sustainability initiatives.

Skills Set

• Reconciliation and settlement
• GL balancing and exception handling
• IntelliMatch operations
• Analytical problem-solving
• Vendor coordination (CIT + IT)
• Customer dispute resolution
• Risk control and escalation
• Record management comprehension