Banquet Manager

Client of NicheHR Global

Responsibilities

• Design, improve, and implement policies and procedures related to Sales Management & Client Relationship Management.

• Develop existing business and solicit new catering business through catering lead generation and catering sales marketing.

• Ensure all processes related to Sales are carried out in accordance with established standards.

• Ensure catering team's banquet & operational activities comply with group standards and plan for improvements as needed.

• Ensure clear communication of project deliverables is relayed to the Operations Team for seamless execution, including site visit reports.

• Guide and monitor relevant team members to adhere to strict project turnaround times for deliverables.

• Consolidate and analyze information reflecting the impact of sales on business results.

• Analyze P&L information against the approved budget, identify gaps, and plan for specific improvements.

• Communicate, recommend, and implement action plans to address any identified financial gaps.

• Identify and approach prospective clients, analyzing which products and services would best fit their requirements.

• Capture and coordinate all client requests and preferences, proposing methods to showcase the catering business capabilities.

• Based on client information, assess the viability of potential projects.

• Build and manage the sales pipeline effectively.

• Conduct daily checks of sales executive reports.

• Respond to potential clients catering inquiries and requests promptly.

• Address client complaints and collaborate with our team to resolve issues.

• Ensure all existing client requirements are addressed and follow up as needed.

• Maintain and enhance relationships with existing clients by obtaining feedback to improve the guest experience, particularly concerning operational gaps.

• Conduct weekly visits to existing clients to gather feedback and comments, addressing them with the respective operations and production teams.

• Prepare menus based on client requirements for any banquet event.

• Organize all client banquet events from inception to completion.

• Handle all banquet functions thoroughly from A to Z.

• Arrange for all necessary equipment, staffing, and logistics for any event.

• Follow up on expiring client contracts.

• Follow up and collect clients due payments in accordance with agreements.

• Prepare new agreements, proposals, and quotations as per client requirements.

Key Authorities

• Review and sign banquet quotations.

• Approve all selling prices (excluding retail supermarkets).

• Approve menus and provide feedback on food taste and presentation setup.

• Prepare & approve P&L and feasibility studies based on the company budget.

• Review and check all monthly expense costs to align with updated feasibility.

• Check daily sales reports for all corporate accounts and coffee shops.

• Monitor location-specific waste.

• Conduct spot checks of existing client sites at any time to ensure compliance with standards and company policies.

• Manage inventory of all banquet equipment.

• Oversee duty rosters and attendance monitoring for banquet staff.

• Approve and select all banquet equipment requests.

• Review and approve all banquet goods requisitions.

• Participate in the selection and hiring of all sales staff, sales executives, and business development personnel.

• Participate in the selection and hiring of all banquet staff, including waiters, waitresses, and supervisors.

• Conduct evaluations and disciplinary actions for banquet and sales staff.