Colleague Experience Coordinator Miral

Key Responsibilities

Flexibility, Cross-Training & Teamwork

• Work flexibly across all CX streams including Onboarding, HR Operations, Transport, Accommodation, and Offboarding
• Collaborate with team members and stakeholders to achieve shared goals
• Maintain positive, professional communication at all times

Customer & Colleague Experience

• Act as a brand ambassador and face of HR, ensuring a welcoming and professional first impression
• Respond confidently to colleague inquiries with strong knowledge of HR processes and policies
• Manage difficult conversations professionally and in line with policy
• Deliver services in line with customer service standards, KPIs, and timelines

Process Excellence & Compliance

• Process HR transactions accurately in line with policies, procedures, and legal requirements
• Ensure government processes, approvals, and deadlines are met
• Maintain high data accuracy across all systems and documentation
• Support and deliver parts of the Colleague Induction Program

HCM Data & File Management

• Maintain accurate colleague data within the HCM system
• Organize, store, and safeguard personnel files and sensitive documents
• Review and action required approvals

Office & Operations Support

• Raise and follow up on PRs and complete GRNs
• Manage stationery and operational inventory levels

CX Stream Duties (including but not limited to):

• HR Service Desk: First point of contact for HR queries and service requests
• Onboarding: Welcome new colleagues and families, verify documentation, prepare employment contracts, support visas and inductions
• HR Operations: Manage helpdesk queries, lifecycle data updates, company letters, and visa processes
• Offboarding: Coordinate departures, clearances, payroll finalization, visas, flights, and cargo
• Transport: Support duty and leisure transport services and schedules
• Accommodation: Support colleagues in company accommodation, check-ins/outs, and maintenance requests

Business Contribution

• Contribute to colleague satisfaction, engagement, and overall business success

Qualifications & Experience

Essential

• High School Diploma or equivalent
• 1 2 years of experience in Human Resources
• Strong spoken and written English
• Excellent customer service and interpersonal skills
• Strong administrative skills (Excel, Word, PowerPoint)
• Ability to work in a fast-paced environment and manage multiple deadlines