Contact Centre Agent (Omnichannel) Ejadah Asset Management Group LLC

نشرت قبل أكثر من 30 يومًا

الخبرة

2 - 3 سنوات

موقع العمل

Dubai - United Arab Emirates (UAE)

التعليم

أي تخرج()

الجنسية

أي جنسية

جنس

أي

عدد الشواغر

1 عدد الشواغر

الوصف الوظيفي

الأدوار والمسؤوليات

  • Handle inbound and outbound customer interactions across all channels including voice, email, chat, and WhatsApp in a courteous, professional, and empathetic manner

  • Follow call and chat scripts while adapting to the customer's emotional cues to deliver personalized service

  • Capture customer data accurately and comprehensively in CRM/omnichannel platform to support reporting and operational decision-making

  • Maintain updated knowledge of Ejadah services (FM, B2C, Security), processes, and tools to offer prompt and correct resolutions

  • Escalate unresolved or high-impact issues in line with SOPs, ensuring timely follow-up and feedback to the customer

  • Participate in refresher trainings, quality feedback sessions, and team meetings to improve performance

  • Support during emergencies (e.g., rainstorm, power outages) with a calm, proactive, and solutions-first approach

  • Maintain a tidy and professional workstation and adhere to hygiene and ergonomic guidelines

الملف الشخصي المطلوب للمرشحين

Job Context:

  • 24/6 rotational shifts; readiness to work during weekends or holidays as required.

  • Must be physically and mentally fit to use a headset for extended periods and respond quickly under pressure.

  • Must report 15 minutes prior to shift; break adherence is mandatory.

  • Expected to work in a fast-paced, multilingual, and multicultural environment

Educational Qualifications

  • High School Diploma or equivalent (mandatory)

  • Bachelor’s Degree

Experience

  • Minimum 2 years of contact centre experience, including working on an omnichannel platform (voice, email, chat, WhatsApp).

  • Experience with CRM systems (Salesforce, Genesys, Freshdesk, or equivalent) preferred.

  • Familiarity with facilities management, service request logging, and complaint management is advantageous.

Certifications (Desirable)

  • Customer Service / Contact Centre Certification

  • Basic IT Literacy or Typing Speed Certification

Competencies - Technical:

  • Omnichannel System Proficiency

  • CRM and Ticketing Tools

  • Call Script Adherence

  • Typing and Documentation

  • Data Entry Accuracy

  • Knowledge of Ejadah Services

    Competencies - Behavioural

  • Customer-Centric Attitude

  • Active Listening

  • Patience and Empathy

  • Stress Management

  • Adaptability

  • Team Collaboration

نوع العمل

    دوام كامل

القطاع المهني للشركة

المجال الوظيفي / القسم

الكلمات الرئيسية

  • Omnichannel
  • CRM
  • Ticketing Tools
  • Genesys
  • Salesforce
  • Customer Service
  • Conflict Resolution
  • Problem Solving
  • CRM Software

تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com

Ejadah Asset Management Group LLC

Aneeja

PO Box 500388, Dubai, United Arab Emirates,, Dubai, United Arab Emirates (UAE)

وظائف مماثلة

مندوب خدمة عملاء

Dios IT Infrastructure LLC

  • 0 - 6 سنوات
  • دبي - الإمارات العربية المتحدة

مندوب خدمة عملاء

مندوب خدمة عملاء

Customer Service Executive

Customer Service Officer

Brinks Global Services FZE

  • 3 - 8 سنوات
  • Dubai - United Arab Emirates (UAE)
عرض الكل