Customer Relations Agent

Transcom

At Transcom, we are passionate about customer experience (CX). We are as dedicated to our customers as their own fans are. That's why the world's leading mobility and travel brands trust us. Today, we are looking for a dynamic, bilingual (French/English) Customer Advisor, ready to accompany our customers on the road and offer them exceptional service. And we want you to be part of the adventure!

What we offer you:

• An international and inclusive environment: you will feel supported and welcomed from day one;

• Continuous development: via our internal learning platforms and external training;

• Endless growth opportunities: 90% of our leaders started their careers as consultants;

• An initial 5-week training course: a complete program to master reservation systems, fleet management and quality standards;

• Modern and comfortable offices: with break areas for your breaks;

• A flexible schedule;

• Transportation provided: Free taxis for shifts ending between 7:00 PM and 11:00 PM;

• Corporate benefits and discounts.

Join Transcom as a Bilingual Customer Advisor!

Be the driving force behind customer satisfaction and facilitate mobility for thousands of users. In this inbound call center role, you will be required to:

• Working for a leading car rental agency, supporting international clients with their mobility needs (reservations, modifications, assistance);

• To offer high-quality bilingual assistance (French and English) by answering calls in a professional, warm and efficient manner;

• Managing varied situations: from taking reservations to managing contracts, including logistical support and problem solving;

• Contribute to the success of the project, propose improvements to the processes and share your knowledge with your team;

• Working on a rotating schedule.