Customer Service & Administrative Representative

Scale Army

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Our client is a leading provider of high-quality dietary supplements, dedicated to supporting health and wellness through science-backed products. Serving both direct-to-consumer (DTC) and professional markets, including practitioners and doctors, the company is committed to delivering exceptional customer experiences while maintaining strong operational standards. Their mission centers on helping customers achieve their health goals through reliable products and responsive, knowledgeable support.

Location

Fully Remote | 9 AM - 5 PM PST

Role Overview

The Customer Service and Administrative Representative will provide outstanding customer support while assisting with essential administrative tasks. This role involves managing customer inquiries across multiple channels, maintaining accurate records, and supporting daily operational needs. The ideal candidate will bring industry knowledge in dietary supplements, pharmaceuticals, or a related field, along with strong organizational skills, empathy, and the ability to multitask effectively in a fast-paced environment.

Key Responsibilities Customer Service

• Respond to customer inquiries via email, chat, and phone, providing clear and helpful information about products, orders, and account details.

• Assist both existing and new customers, ensuring a positive and supportive experience.

• Manage inquiries from platforms including Shopify, Amazon, and Walmart with professionalism and efficiency.

• Provide patient and empathetic support, particularly to senior customers who may require additional guidance.

Administrative Support

• Update and maintain customer records, files, and documentation accurately.

• Assist with office operations, including filing, tracking, and organizing information.

• Support the team with general administrative tasks to ensure smooth day-to-day operations.

Platform Management

• Utilize Gorgias or similar ticketing systems to manage and resolve customer inquiries efficiently.

• Support order management and customer service processes within Amazon Seller Central (preferred but not mandatory).

Skills

• Strong organizational skills and attention to detail for administrative responsibilities.

• Bilingual proficiency in English and Spanish (required).

• Empathetic and patient approach with a focus on delivering exceptional customer support.

• Ability to multitask effectively in a dynamic environment.

• Proactive mindset with willingness to learn new systems and processes.

• Strong written and verbal communication skills.

What Success Looks Like

• Delivering high-quality customer service that strengthens customer satisfaction and loyalty.

• Efficiently managing inquiries across multiple platforms.

• Maintaining accurate and up-to-date customer records and administrative documentation.

• Collaborating effectively with the team to support overall business operations.

Opportunity

This is an excellent opportunity to join a growing company in the health and wellness industry and make a meaningful impact on customer experience. You will gain exposure to both direct-to-consumer and professional markets while strengthening your customer service and administrative expertise.

Working in a supportive and dynamic environment, you will play a key role in helping customers achieve their health goals, contributing directly to operational excellence and long-term brand loyalty.