ERP Administrator Role in Mangalore

Confidential Company

Provide day-to-day ERP support to users across departments

Manage user access, roles, permissions, and system configurations

Troubleshoot ERP issues and coordinate with vendors for advanced support

Assist in ERP module enhancements, upgrades, testing, and rollout

Develop and maintain reports, dashboards, and workflows within the ERP

Support implementation of AI-driven tools for productivity enhancement (e.g., chatbots, automation scripts, predictive analytics)

Assist in data collection, cleaning, and preparation for AI projects

Identify opportunities for process automation using AI/RPA

Work closely with the IT Manager to evaluate AI solutions and pilot new technologies

Provide 1st & 2nd level support for hardware, software, networking, printers, and servers

Monitor system performance and troubleshoot issues proactively

Support setup of workstations, email accounts, antivirus, firewall rules, and backup systems

Coordinate with vendors for IT equipment procurement and services

3. Data Management & Security

Ensure data integrity and security across ERP and connected systems

Assist in implementing and monitoring IT policies, cybersecurity measures, and best practices

Maintain database backups, logs, and system audit trails

Support implementation of disaster recovery and business continuity plans

4. Digital Transformation & Process Improvement

Participate in IT and business improvement projects

Document business requirements and coordinate with internal teams for system enhancements

Provide training to employees on ERP modules, AI tools, and IT guidelines

Research emerging technologies to support company digital roadmap