Group People & Culture Manager

Mr. Tailor

Key Responsibilities

• Retention & Workforce Stability
• Own employee retention strategy across all three brands
• Track turnover by brand, branch, and role
• Identify high-risk branches and intervene early
• Conduct exit interviews and implement corrective actions
• Work with operations managers to reduce avoidable resignations

Benefits, Incentives & Rewards

• Manage benefits programs applicable to frontline and support staff
• Design simple, transparent incentive and reward systems suitable for retail teams
• Oversee awards, loyalty programs, attendance incentives, and performance recognition
• Ensure benefits and rewards are clearly explained and consistently applied across brands

Culture, Morale & Engagement

• Build a performance-first, respectful, and fair culture across all stores
• Design engagement initiatives that work for shift-based and workshop staff
• Organize brand-wide and branch-level events, celebrations, and recognition moments
• Reinforce company values through daily behavior, not slogans

Branch-Level Execution

• Regularly visit branches and workshops across the three brands
• Act as a bridge between employees and management
• Support branch managers in handling morale, discipline, and team issues
• Intervene in conflict situations professionally and decisively

Internal Communication

• Ensure consistent communication of policies, benefits, incentives, and programs
• Simplify HR messaging for frontline employee
• Support leadership announcements, campaigns, and cultural initiatives

Data, Reporting & Accountability

• Track and report on:
• Turnover and retentio
• Absenteeism and lateness
• Engagement initiatives participation
• Benefits utilization
• Produce clear monthly dashboards by brand and branch
• Recommend practical improvements backed by data
• Key Performance Indicators (KPIs)
• Reduction in employee turnover across the three brands
• Improved attendance and punctuality
• Higher employee engagement and satisfaction
• Increased participation in recognition and incentive programs
• Fewer escalations related to morale or workplace conflict