Hiring: Customer Support / Sales Team Lead

Confidential Company

� Job Opening: Sales Team Lead (Tele-Sales)

� Location: Dubai
� Experience: 4–8 Years

We are looking for an experienced and results-driven Sales Team Lead to manage and mentor a team of tele-sales professionals. The ideal candidate will be responsible for driving sales performance, improving conversion rates, and ensuring the team consistently meets targets.

Key Responsibilities:

• Lead, manage, and motivate a tele-sales team to achieve sales targets

• Monitor daily performance and provide regular coaching and feedback

• Develop and execute effective sales strategies and processes

• Conduct training sessions to enhance sales skills and product knowledge

• Analyze sales reports and drive continuous improvement

• Ensure excellent customer engagement and adherence to sales standards

Requirements:

• 4–8 years of experience in sales, with prior Team Lead experience

• Strong background in tele-sales or inside sales

• Excellent leadership, communication, and analytical skills

� Job Opening: Customer Support Team Lead

� Location: Dubai
� Experience: 4–8 Years

We are hiring a proactive and customer-focused Customer Support Team Lead to oversee a support team and ensure high-quality customer service delivery. The role involves team management, performance monitoring, and continuous improvement of customer experience.

Key Responsibilities:

• Lead and supervise a team of customer support executives

• Ensure timely and effective resolution of customer queries and issues

• Monitor support metrics (TAT, CSAT, quality scores) and improve performance

• Coach and train team members on communication and service quality

• Handle escalations and ensure customer satisfaction

• Coordinate with internal teams to resolve recurring issues

Requirements:

• 4–8 years of experience in customer support, with Team Lead exposure

• Strong people management and problem-solving skills

• Excellent verbal and written communication skills