Junior IT and Help Desk Specialist

BitBang

You’ll be the first point of contact for all things IT—troubleshooting, onboarding, offboarding, and ensuring our hardware and software run flawlessly. You’ll work alongside our IT Manager and cross-functional teams to deliver top-notch support.

Key Responsibilities

• Respond to help-desk tickets for hardware, software, and network issues
• Troubleshoot desktops, laptops, printers & mobile devices
• Document solutions and update our internal knowledge base
• Share tips to help teammates resolve common issues

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1–2 years of experience in an IT support or help desk role.
• Familiarity with Windows, macOS, and basic networking concepts.
• Experience with help desk systems and ticketing tools (like JIRA).
• Basic knowledge of Microsoft 365, Google Workspace, and common enterprise applications.
• Strong communication, time management, and problem-solving skills.
• Customer-oriented mindset with attention to detail and patience.

Benefits

• Competitive salary and annual performance reviews
• Social, health, and life insurance
• Hybrid working model
• Flexible working hours
• Transportation allowance
• Ongoing training and professional development opportunities