Manager - Food and Beverage

Sheikh Shakhbout Medical City

Oversee day to day food and beverage operations, ensuring uninterrupted service delivery

• Ensure all meals comply with physician ordered dietary requirements, nutrition standards, and patient care protocols
• Monitor cafeteria, patient meal services, VIP/Royal catering, staff dining, and special events
• Ensure effective utilization, maintenance, and replacement planning of kitchen equipment and facilities

u>Catering Contract & Vendor Management/u>

• Lead the management, evaluation, and governance of catering contractors
• Ensure strict compliance with hospital catering contracts, SLAs, and performance standards
• Conduct performance reviews, audits, and service evaluations of contractors
• Lead contract renewals, variations, and issue resolution in coordination with Procurement and Legal

u>Quality, Safety & Regulatory Compliance/u>

• SEHA policies and standards
• Health, food safety, sanitation, infection control, and OHS regulations
• Lead internal and external audits, inspections, and corrective action plans
• Establish and monitor hygiene, food safety, and risk management programs
• Ensure emergency preparedness and business continuity for food services

u>Financial & Resource Management/u>

• Develop and manage the departmental operating and capital budgets
• Monitor costs, productivity, and financial performance
• Approve expenditure, forecast resource requirements, and control variance
• Ensure value for money and cost effective service delivery without compromising quality

u>Reporting & Performance Monitoring/u>

• Establish performance dashboards and operational metrics
• Prepare and submit monthly, quarterly, and annual departmental reports
• Analyze trends related to productivity, cost, quality, and customer satisfaction
• Use data to inform decision making and continuous improvement

u>Customer Experience & Stakeholder Engagement/u>

• Embed a customer centric culture across food services
• Address escalated complaints from patients, staff, visitors, or clinical leadership
• Collaborate closely with clinical departments, nursing, dietetics, operations, and administration
• Act as a brand ambassador for the facility in all interactions

u>People Management & Workforce Development/u>

• Lead, mentor, and develop a high performing multidisciplinary team
• Oversee recruitment, onboarding, performance management, and succession planning
• Ensure annual appraisals, training plans, competency assessments, and workforce compliance
• Support Emiratization and national staff development initiatives
• Ensure compliance with HR policies, attendance, rostering, leave, and overtime management

br> u>Governance, Confidentiality & Professional Conduct/u>

• Maintain confidentiality of all patient, staff, and operational information
• Serve on facility committees and taskforces as required
• Ensure staff compliance with ethical, professional, and conduct standards
• Perform other duties as assigned within the scope of the role