عامل مبيعات

Caphy Properties

Key Responsibilities Of The Role Include

• Answer incoming calls and respond to customer s emails.
• Management and resolve customer complaints.
• Sell products and place customer orders in the computer system.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable software.
• Process orders, forms, and application.
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls where necessary.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Upsell products and services.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Complete call logs and reports.
• Other duties as assigned.

Requirements

• Bachelor s Degree or equivalent.
• Proficient in relevant computer applications such as word, excel, and powerpoint.
• 1-3 years of experience in a call center environment.
• Expertise in the customer service practices and principles.
• Excellent data entry and typing skills.
• Superior listening, verbal, and written communication skills.
• Ability to handle stressful situation appropriately.
• Must be proficient in CRM software.
• Great active listening skills.
• A patient and empathetic attitude.
• Strong time management and organizational skills.
• Adaptability and flexibility.
• Comfortable working in fast-paced environmentsPhone skills, including familiarity with complex or multi-line phone systems.
• In-depth knowledge of a company s products and/or services.
• Ability to speak multiple languages.