Service Manager

SMG Automobile Services

صاحب عمل نشط

نشرت في 12 ابريل

الخبرة

7 - 12 سنوات

موقع العمل

Egypt - Egypt

التعليم

بكالوريوس في التكنولوجيا/ الهندسة(الإلكترونيات / الاتصالات)

الجنسية

أي جنسية

جنس

غير مذكور

عدد الشواغر

1 عدد الشواغر

الوصف الوظيفي

الأدوار والمسؤوليات

Service Operations Management
  • Ensure timely resolution of service requests and technical issues to maximize equipment uptime and customer satisfaction.
  • Establish and monitor service KPIs (response time, first-time fix rate, customer satisfaction).
Team Leadership and Development
  • Supervise and guide the service and installation teams, ensuring effective task allocation and performance monitoring.
  • Provide coaching and technical training to enhance team skills and maintain high service standards.
  • Foster a culture of accountability, teamwork, and continuous improvement.
Customer Relationship Management
  • Handle escalated client concerns with professionalism and ensure quick resolution.
Technical and Quality Assurance
  • Ensure all installations and maintenance activities comply with manufacturer standards and safety regulations.
  • Supervise the collection and review of operation and maintenance manuals for all equipment.
  • Conduct regular site audits and follow-ups to ensure optimal performance of installed systems.
Planning and Coordination
  • Coordinate closely with the Sales, Procurement, and Warehouse teams to ensure the availability of spare parts and tools.
  • Plan and manage the preventive maintenance schedule for clients.
  • Oversee the documentation of service activities, including work orders, service reports, and customer sign-offs.
Reporting and Continuous Improvement
  • Analyze service data to identify trends, recurring issues, and areas for improvement.
  • Develop action plans to enhance service efficiency and reduce downtime.
  • Prepare monthly performance reports and recommend strategic initiatives to management.

الملف الشخصي المطلوب للمرشحين

Education

  • Bacheloru2019s degree in Mechanical, Electrical, or Industrial Engineering (or a related technical field).
Experience
  • Minimum 7uPHONE_NUMBER years of experience in after-sales service management, preferably in industrial or automotive equipment.
  • Proven track record in managing service teams and technical operations.
Technical Skills
  • Strong knowledge of installation, operation, and maintenance of mechanical and electrical tools and equipment.
  • Familiarity with ERP systems (Oracle or SAP preferred) and service management software.
  • Understanding of warranty processes and service contracts.
Management & Coordination Skills
  • Excellent leadership, planning, and coordination abilities.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple projects and teams simultaneously.
Personal & Interpersonal Skills
  • Excellent communication and client relationship management skills.
  • High attention to detail and commitment to service excellence.
  • Proactive, organized, and capable of working under pressure.

القطاع المهني للشركة

  • سيارات
  • اكسسوارات السيارات

المجال الوظيفي / القسم

  • تركيب
  • صيانة
  • عمليات
  • إصلاح

الكلمات الرئيسية

  • Service Manager

تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com

SMG Automobile Services

Why Join SMG? br> span> span>Legacy, Leadership & Vision br> ul> li> span> span>Join a pioneering organization with over five decades of excellence in Egyptu2019s automotive sector. SMG is the sole importer of Porsche, Scania, and Harley-Davidson, a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail, and the most reliable and business partners of automotive garage tools and equipment.br> li> span> span>Be part of a forward-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility, innovation, and market leadership.br> span> span>Meaningful & Impactful Work br> ul> li> span> span>Contribute to a company that isnu2019t just selling cars, but shaping the future of road safety, customer experience, and automotive service standards in Egypt.br> li> span> span>From premium vehicle brands to aftermarket solutions and industrial tools, your work will have an impact across multiple industries and thousands of customers.br> span> span>Growth & Development br> ul> li> span> span>SMG empowers its employees with a culture of continuous learning, internal mobility, and career progression. With full support for both internal and external training, youu2019ll gain access to tools and knowledge that help you thrive as a leader.br> li> span> span>Whether youu2019re optimizing operations or leading financial strategy, your contribution will drive real results. People-First Culturebr> li> span> span>Work in an inclusive, collaborative environment that values expertise, transparency, and trust. At SMG, we encourage open communication across all levelsu2014including 24/7 access to HR supportu2014because we believe that progress begins with honest conversation.br> span> span>Competitive Rewards & Benefits br> p> span> span>Enjoy a comprehensive compensation package designed to support you and your family, including:br> ul> li> span> span>Medical, social, and life insurancebr> li> span> span>Pension planbr> li> span> span>Annual salary review and profit-sharing programbr> li> span> span>Exclusive discounts on service, spare parts, and branded items br> li> span> span>Fully paid training program br> div> br> br>

قراءة المزيد

https://smgeac.zohorecruit.com/jobs/Careers/641448000005498001/