Specialist, Trade Finance Operations First Abu Dhabi Bank FAB

Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.

Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards.

Maintain zero operational loss

Adherence to SLA and Customer TAT

Execute departmental initiatives as advised

Liaise with customers and resolve queries/problems

Ensuring timely updation of transactions in the relevant systems.

Ensuring timely review/revision of SOP

Conduct investigation to rectify errors

Ensuring attending all incoming messages within SLA, system upgradation and Technical assistance to team members.

Prepare statistical data for internal and external relationship

Deal with customer/counterpart in other banks to respond to queries and problems

Correspondence of routine nature with customers and other external/internal contacts.

To identify risk in day-to-day operations and bring to the attention of management

To provide technical guidance to customers when needed

To suggest ideas and strive for continuous process improvement

To escalate transactions of unusual nature

To hold records in custody as per designation memo

To ensure safe custody of records.

Any other duty/task as entrusted by the Dept Manager/Head

Responsible for effectively processing/checking, verifying and authorizing transactions as per approval matrix, ensuring processing of transactions is carried out in a controlled manner.

Effectively monitoring compliance to regulatory guidelines and local/international sanctions in Trade Finance processes and improving the controls to identify/mitigate risk.

Ensuring self and staff adhere to Standard Operating Procedures of FAB at all times and recommend/implement changes in policies, procedures, processes and systems in line with development in the industry.

Developing and introducing robust tools/processes to identify/mitigate operational risks attached to the department.

Support the line manager in sustaining higher / acceptable rate of Employee Satisfaction in line with Bank Policy.

Ensure Anti money laundering, Central Bank guidelines and other internal policies / procedures are strictly followed and any unusual transactions are reported to levels prescribed.

Keeping self-apprised of developments taking place in the industry and disseminate them to staff under direct and indirect reporting where applicable.

Proactively highlight situations of extraordinary non-operational risks e.g., market and legal risks, which may arise due to transactions that are entered into.

To participate and implement projects, system development and other initiatives applicable to the department.

Support Line Manager in developing, coaching, monitoring staff performance and arranging remedial training where necessary.

Support multi desk and multi functions within the department

Target Zero complaints, minimum 95 percent adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.

NIL unauthorized breaches in Policy/regulatory requirement ad SOP s. Satisfactory rating in all audits-INA/RMU/OCS/Self- Assessment.

NIL breaches in housekeeping (reconciliations, Tracers, DCFCL etc)

NIL critical findings in regulatory/external/internal audits

No. of PI (Process improvements) proposals found fruitful by management. No. of successful PI s implemented