System Engineering Manager

General Commercial Gaming Regulatory Authority - GCGRA

Education:

Bachelor s degree in Computer Science, Information Technology, or a related field.

Experience:

• Minimum of 15 (fifteen) years of extensive technical experience in systems engineering and IT infrastructure management, with at least 10 (ten) years focused on RHEL Linux.
• Proven expertise in designing, engineering, implementing, and managing RHEL systems running in on-prem and IaaS cloud environments (e.g., Microsoft Azure, AWS, Google Cloud Platform).

Technical Skills:

• Extensive hands-on experience designing, installing, and operating Red Hat Enterprise Linux (RHEL) in large-scale enterprise environments, including bare metal, virtualized, and hybrid infrastructures.
• Deep knowledge of RHEL installation and provisioning mechanisms, including Kickstart, PXE-based deployments, image-based provisioning, and post-install configuration workflows.
• Strong expertise in RHEL system management and lifecycle operations, including subscription and repository management, Red Hat Satellite, patching strategies, minor/major version upgrades, and in-place migrations.
• Advanced understanding of Linux kernel and OS internals relevant to RHEL, including kernel tuning, CPU and memory management, I/O scheduling, NUMA considerations, and boot process (GRUB2, initramfs, systemd).
• Proven experience with storage and filesystem technologies on RHEL, including LVM, XFS, ext4, NFS, multipathing, and performance tuning for local and SAN-backed storage.
• In-depth experience implementing and maintaining RHEL security controls, including SELinux policy management, firewalld/iptables, auditd, system hardening, and compliance with CIS and organizational security baselines.
• Hands-on expertise with automation and configuration management using Ansible and Red Hat Automation Platform to standardize builds, enforce configuration drift control, and streamline operational tasks.
• Strong background in monitoring, logging, and diagnostics at the OS level, including journald, rsyslog, performance analysis tools (top, vmstat, iostat, perf), and proactive capacity monitoring.
• Experience managing high availability and resilience on RHEL systems, including clustering concepts, service failover, backup integration, and disaster recovery considerations.
• Demonstrated ability to troubleshoot complex, low-level system issues, including kernel panics, resource contention, filesystem corruption, and performance degradation in production environments.

Certifications:

• Professional Certifications: Red Hat Certified Engineer (RHCE), Red Hat Certified Architect (RHCA), or equivalent enterprise Linux certifications; ITIL or similar service management certifications considered a plus.
• Technical Certifications: Relevant certifications in Linux systems, automation, security, or infrastructure platforms, demonstrating ongoing professional development and deep technical expertise in enterprise environments.

Competencies:

• Attention to detail, strong analytical and problem-solving skills, particularly in infrastructure optimization and integration.
• Decision making under intense workload and pressure.
• Resiliency and adaptability to dynamic professional environment, new technologies and emerging trends.
• High emotional intelligence and positive attitude.
• Excellent communication and collaboration abilities, with a track record of working effectively with cross-functional teams and vendors.
• Ability to work collaboratively with internal teams and external service providers.
• Proven ability to manage multiple projects, balance competing priorities, and meet deadlines.
• Commitment to continuous learning and staying updated with emerging technologies in cloud and IT infrastructure domains.

Systems Engineering Standards & Best Practices:

• Design, lead, and optimize complex, enterprise-grade systems solutions supporting infrastructure, platforms, data management, and CI/CD ecosystems ensuring they meet the highest standards of resilience, security, scalability, and observability.
• Define, implement, and enforce system engineering standards, policies, and procedures across GCGRA on-prem, private, and public cloud IaaS/PaaS environments.
• Ensure systems are designed and operated according to best practices for reliability, scalability, security, and maintainability.
• Review and approve system designs, architecture documents, and operational runbooks to ensure compliance with engineering standards.
• Promote documentation, repeatability, and operational rigor across all system engineering activities.

System Architecture, Availability & Resilience:

• Oversee the design, engineering, and operation of enterprise Microsoft Windows Server and RHEL Linux systems supporting GCGRA business application platforms, aligned with business requirements and SLAs.
• Ensure systems meet high-availability, disaster recovery, and business continuity requirements.
• Drive capacity planning and performance optimization initiatives for Microsoft Windows Server and RHEL Linux systems.
• Balance performance, scalability, cost, and risk in system architecture decisions.

RHEL Platform Ownership & Linux Expertise:

• Serve as the technical authority for Red Hat Enterprise Linux (RHEL) environments.
• Oversee RHEL systems architecture, engineering, configuration, hardening, and ongoing operations.
• Manage the full OS lifecycle, including provisioning, patching, upgrades, migrations, and decommissioning.
• Stay current with Red Hat technologies and the broader Linux ecosystem, proactively introducing improvements. Security and Compliance.

Security, Compliance & Risk Management:

• Oversee OS hardening, vulnerability management, and secure configuration of Microsoft Windows Server and Linux systems.
• Ensure compliance with applicable UAE regulatory frameworks, industry standards (e.g., CIS benchmarks), and GCGRA organizational security policies.
• Support audits and compliance activities related to system infrastructure and operating systems.
• Collaborate with GCGRA InfoSec and Cyber Operations teams to design and operate secure system environments.