UC Junior Support Engineer Global Brands Group Holding Limited (GBG)

Key Responsibilities

• Create, modify, and delete user accounts, mailboxes, and distribution lists.
• Configure and manage mailbox permissions, access rights, and storage quotas.

Email Flow and Message Delivery

• Monitor and troubleshoot email traffic to ensure proper message delivery.
• Resolve email delivery issues including message queues and DNS configurations.

Backup and Restore Operations

• Conduct regular backups of Exchange databases and mailboxes.
• Test and perform restoration procedures during data loss or corruption events.

Patch Management and Updates

• Apply patches, updates, and service packs to Exchange servers.
• Coordinate scheduled maintenance to minimize downtime.

Monitoring and Performance Optimization

• Monitor system performance, server health, and resource utilization.
• Identify and address performance bottlenecks; optimize Exchange configurations.

Disaster Recovery (DR) and High Availability

• Implement and manage DR drill procedures to validate recovery readiness.
• Execute switchback operations post-drill or actual recovery events.

Additional Technical Operations

• Run regular health checks on Active Directory and Exchange servers.
• Install and validate security updates; manage internal and external access.
• Configure databases, DAGs, and database copies across mailbox servers.
• Manage DNS records for Autodiscover and SMTP routing.
• Configure and verify client access (internal/external).
• Administer public certificates for secure communication.
• Utilize load balancers for Exchange server traffic distribution.

Business and Operational Responsibilities

• Respond promptly to email-related incidents and service disruptions.
• Document configurations, procedures, and technical policies.
• Prepare and deliver system health and performance reports.
• Work collaboratively with cross-functional IT teams on projects and solutions.