Corporate Coordinator

Client of Human Capital Group Qatar

Payment Allocation & Management

• Oversee the allocation of payments, ensuring that all pending payments are effectively processed.
• Monitor and track payment statuses.
• Collaborate with the collection team to address any challenges.

Bank Sheet Management

• Prepare and arrange the bank sheet for the bank, ensuring its accuracy and timely processing.
• Coordinate with internal teams to update any discrepancies and adjust records as needed.

Client Support & Problem Resolution

• Serve as a dedicated point of contact for client inquiries, providing clear and efficient solutions to any payment or transaction-related issues.
• Respond promptly to client concerns, escalating complex issues to appropriate teams while maintaining client satisfaction.
• Develop and maintain strong, trust-based client relationships by providing personalized service and ensuring that all client needs are met with a high level of professionalism.

Card Add-on & Application Processing

• Oversee the processing of card adornments, ensuring accuracy in application verification and proper documentation.
• Coordinate with the team to ensure timely approval of card applications and adherence to company standards and compliance requirements.
• Maintain a proactive approach in ensuring all applications are processed seamlessly.

Statement of Account Management

• Generate and distribute Statements of Account to clients in a timely and accurate manner, ensuring that all financial transactions and balances are clearly represented.
• Conduct regular audits of SOA statements to ensure the correctness of client billing details and resolve any discrepancies prior to distribution.

Closing Balance Management

• Ensure accurate calculation and prompt communication of closing balances to clients, ensuring transparency and consistency in account management.
• Liaise with finance teams to verify the accuracy of closing balances, ensuring that they are in line with company records and client expectations.

Cross-Functional Team Collaboration

• Collaborate closely with various internal teams, including finance and collection.
• Provide support to internal teams in resolving complex payment issues, offering guidance and assistance in overcoming obstacles.
• Assist in optimizing internal processes to ensure alignment with best practices and company goals.

Reporting & Documentation

• Maintain meticulous records of payment allocations, client communications, and financial documentation, ensuring that all data is up-to-date and accessible.
• Generate and present regular reports to management, providing insight into payment statuses, client issues, and operational challenges.