Customer Service Associate

VXI

Job Description

Company Description

VXI Global Solutions is a leader in customer service, customer experience, and digital solutions. Founded in 1998, VXI has 43,000 employees across more than 40 locations in North America, Asia, Europe, and the Caribbean. As a fast-growing organization, VXI delivers omnichannel and multilingual support, software development, and process excellence to many of the world’s most respected brands. Backed by Bain Capital, VXI is one of the few U.S.-based customer care organizations operating in China.

Role Description

This is a full-time, on-site role for an English Customer Service Agent located in Cairo, Egypt. The Customer Service Agent will be responsible for providing support and assistance to customers, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include handling customer inquiries, resolving issues, and maintaining accurate records of customer interactions.

Now Hiring: English Customer Support | On-Site in Nasr City

Location: City Stars Mall, Nasr City – Cairo, Egypt

Company: VXI Global Solutions

About the Role:

VXI Global Solutions is launching a new account in Egypt — and you have the opportunity to be part of the first hiring wave. As a Customer Support Representative, you will:

Handle inbound calls

Assist customers with billing, service inquiries, and technical issues

Deliver an exceptional customer experience on behalf of one of the top brands in the U.S.

This is your chance to join a brand-new team with strong growth potential, early leadership opportunities, and world-class training.

What You’ll Be Doing:

Answer customer inquiries related to products and services

Provide accurate billing and technical support

Troubleshoot and resolve service issues with professionalism

Document customer interactions in internal systems

Maintain a high level of customer satisfaction

Work Conditions:

Rotational shifts (5 days/week, 2 days off)

9 working hours per day, including a 1-hour break

On-site role at our office in City Stars, Nasr City

Transportation provided (pickup points + door-to-door after 11 PM)

What We Offer:

EGP 19,000 gross monthly salary

Up to EGP 2,800 overnight allowance

Free transportation

Social & medical insurance

Paid training – start learning from Day 1 (no fees)

Clear growth path in a multinational environment

Who Should Apply:

Fluent English speakers (B2+ / C1 level)

Customer-focused, solution-oriented individuals

Eager to grow in the customer experience and telecom space