Customer Service Executive VEOLIA MIDDLE EAST RECYCLING L.L.C

Provide exceptional customer support by resolving inquiries, managing complaints and ensuring customer satisfaction while maintaining company standards and building positive relationships. Also, ensure to track and monitor the Customer Interaction and Satisfaction through the group system.

Responsibilities:

-Handle customer inquiries via phone, email and whatsapp in a professional and timely manner

-Resolve customer complaints and issues effectively while maintaining service quality standards.

-Proactively collaborate with internal teams to escalate and resolve complex issues

-Maintain detailed customer interaction records in CRM system and enter customer queries and complaints in WISE or any other assigned company system; Ensure its timely communication to the concerned employees; Also, ensure its timely closing in the system.

-Maintain good and long-lasting relationship with clients by providing support, information and guidance, researching and recommending waste management solutions and service improvement initiates

-Regularly collect customer feedbacks and do customer satisfaction surveys, if advised; Identify gap/opportunities and communicate to management

-Meet performance targets including response times, resolution rates, and customer satisfaction

scores.

-To Prepare the required monthly and /or any other MIS report, as assigned by your reporting

manager

-To maintain professional and technical knowledge through continuous learning, by attending

educational workshop, training and e-learning programs, by reviewing professional publications and by benchmarking best practices

-Responsible to comply with the applicable HSE and company policies and procedures, UAE laws

and applicable regulations

-To work ethically and to report any violations and acts that may affect the health, safety,

environment, ethics and company reputation

-To Perform any other task, as assigned from time to time by the company, based on business

requirement.