Data Analyst - Telemetry & Operations (On-site) - APAC

Decima International

We are looking for a driven and capable Data Analyst Telemetry & Operations (Critical Infrastructure | Data Center Operations) to support our clients by analyzing operational and telemetry data across critical infrastructure environments, enabling informed decision-making and improved operational performance.

You will play an integral role in analyzing real-time and historical operational data, validating telemetry signals, supporting incident investigations, and producing clear, evidence-based insights that assist clients, vendors, and project teams in managing risk, performance, and reliability.

We are looking to bring in dedicated individuals with strong analytical skills and a passion for operational data who thrive in fast-paced, incident-driven environments. We will help you grow, pursue, and fulfill what inspires you so we can make big impacts on the world together.

RESPONSIBILITIES:

Telemetry & Incident Data Analysis
Operational Data Analysis:

• Analyze real-time telemetry alerts and operational datasets to validate incidents, identify anomalies, and assess operational impact.
• Differentiate true events from false positives, duplicate alerts, and known recurring conditions.
• Correlate trends, timestamps, logs, and event data to support severity assessment and operational decision-making.
• Prepare clear, data-backed incident summaries to support client and stakeholder response activities.

Operational Support & Vendor Coordination
Incident & Stakeholder Support:

• Provide analytical context and data-driven insights to clients and external vendors during incident investigations.
• Track remediation actions, response timelines, and outcomes using structured operational data.
• Support escalation and prioritization decisions through evidence-based analysis.br>Communicate findings clearly and concisely to operations, service management, and project stakeholders.

Data Quality, Trends & Insights
Performance & Trend Analysis:

• Identify recurring incident patterns, systemic operational risks, and vendor performance trends.
• Highlight gaps in telemetry coverage, data quality, alert logic, or monitoring effectiveness.
• Recommend opportunities for alert tuning, automation, and improved monitoring or reporting practices.
• Support continuous improvement initiatives by surfacing actionable insights from operational data.

Documentation & Continuous Improvement br> Reporting & Knowledge Management:

• Maintain accurate, auditable records of analyses, incidents, and findings in approved client and company tools.
• Contribute analytical insights to improve runbooks, alert definitions, and operational standards.
• Support initiatives aimed at reducing Mean Time to Resolution (MTTR) and minimizing repeat incidents.