Guest Service Host Al QANA

Key Responsibilities

Adhere to company Health & Safety procedures at all times, being responsible for your own health & safety and that of others, ensuring fire precautions and emergency procedures are carried out as defined.

Ensure operations areas are operated to maximum efficiency to reduce waiting times for our guests.

Handle cash, card and voucher transactions carefully, following defined procedures.

Provide the highest standard of guest service, by ensuring every guest to The National Aquarium is treated in a friendly and helpful manner.

Complete all documentation to the standards required by The National Aquarium.

Communicate to the Operations Management team any operational problems and report any incident that could threaten the safety and security of guests and staff.

Carry out any other duties and responsibilities as defined by the management team based on the changing needs of the business.

To know, understand and follow all safety policies and procedures related to Operations department.

Ensure the safety of guests, colleagues and animals remains the highest priority.

Report all safety issues immediately to your management team.

Provide world-class guest service to all guests visiting The National Aquarium.

Go above and beyond to exceed guest expectations.

Follow and practice guest service guidelines.

Ensure working and public areas are always clean and presentable for our staff and guests alike.

Uniform and personal appearance should always be in conjunction with the style guide.

Be knowledgeable of and willing to share information regarding all of aquarium’s products to guests.

Give correct product information, handle cash accurately and upsell as required.

Handle all cash correctly following the defined procedures and ensure there are no cash discrepancies.

Contribution to success of the Operations department and The National Aquarium as a whole.

Engage in your job role and actively participate in the team-working environment.

Support the team and all other aspects of The National Aquarium operation as required.

Complete of all relevant documentation to standards expected by The National Aquarium.

Undergo all training as provided by The National Aquarium.

Work with your Supervisor in coaching sessions to review and improve your performance to ensure you achieve the highest standards possible.

Develop yourself as per The National Aquarium employee development plan.

Work Experience:       

1-2 years in Guest Service-oriented or Hospitality-oriented operational role

Languages:

Proficient in English (read, write, speak)

Computer Literacy:

Basic knowledge about Microsoft Office

Skills & Other Requirement:

Perform under pressure and safety-dependent situations

Problem Solving

Aptitude for Learning

Professional Appearance

Ability to stand for long periods of time