IT Service Desk L1

Capital Com SV Investments Limited

Responsibilities:

• Receiving and resolving user requests within the scope of IT support.
• Preparing user equipment and performing diagnostics before sending devices for repair.
• Creating and maintaining up-to-date user instructions and documentation.
• Managing access to internal services and applications.
• Administering the corporate messaging and email systems.
• Maintaining accurate IT asset inventory records and ensuring proper documentation.
• Assisting with device management and troubleshooting.
• Supporting the setup, maintenance, and enhancement of audio-visual systems in meeting rooms.

Requirements:

• Strong interpersonal and communication skills, with the ability to interact effectively with both technical and non-technical users.
• Proficiency in operating systems (Windows, macOS, Linux), including installation, maintenance, and troubleshooting.
• A responsible, detail-oriented approach to assigned tasks.
• Hands-on experience managing global corporate IT systems (e.g., Google Workspace, mobile device management tools such as ManageEngine, and identity providers such as Okta).
• Excellent problem-solving abilities and experience diagnosing and resolving technical issues.
• Strong written and verbal communication skills.
• Experience working with IT Asset Management systems.
• Ability to work independently in a self-driven role within a technology-focused environment.
• Experience troubleshooting hardware, software, and network-related issues.
• Familiarity with networking fundamentals (TCP/IP, VPN, etc.).
• Basic understanding of internet telephony technologies.

Will be an advantage:

• Solid knowledge of networking concepts (LAN/WAN, DHCP, DNS, etc..
• Understanding of ITIL principles.
• Experience working with Jira and Confluence.
• Proficiency with Mobile Device Management (MDM) tools and identity platforms like Okta.
• Experience selecting, installing, and configuring audio systems in meeting rooms.