Lead - Managed Infra Services Malomatia Q.S.C.

1. Strategic Responsibilities

• Execute infrastructure operational plans aligned with organizational and service delivery objectives.

• Identify process gaps and operational inefficiencies; recommend and drive improvement initiatives.

• Ensure compliance with organizational policies, standards, and regulatory requirements.

• Provide strategic inputs to enhance infrastructure policies, standards, and operational frameworks.

2. Operational Responsibilities

• Oversee infrastructure monitoring tools and dashboards to ensure proactive issue detection.

• Lead and manage the resolution of complex infrastructure incidents; act as the primary escalation point.

• Ensure infrastructure performance meets agreed SLAs and defined service levels.

• Conduct and drive root cause analysis (RCA) for major or non‑recurring incidents.

• Review and approve infrastructure-related changes, ensuring proper risk mitigation and minimal service disruption.

• Coordinate change scheduling, communicate with stakeholders, and perform detailed risk assessments.

• Manage vendor relationships including SLAs, AMC contracts, service escalations, and performance reviews.

• Collaborate closely with internal delivery, IT, and security teams to ensure aligned operations.

• Identify infrastructure risks and propose mitigation and prevention strategies.

• Ensure adherence to regulatory, contractual, and industry‑specific compliance standards.

• Provide periodic operational reports, dashboards, and risk updates to senior leadership.

• Maintain accurate and up‑to‑date infrastructure documentation, SOPs, diagrams, and configuration records.

• Support internal and external audits, capacity planning, and knowledge‑transfer initiatives.

3. People Management Responsibilities

A. Culture & Alignment

• Promote alignment with Malomatia’s values, culture, and organizational principles.

• Foster collaboration, accountability, transparency, and operational discipline within the team.

B. Career Planning & Development

• Guide and mentor direct reports by providing regular performance feedback and coaching.

• Provide inputs on performance appraisals, promotions, bonuses, and developmental recommendations.

• Facilitate succession planning for critical and strategic roles within the team.

• Monitor progress and support skill enhancement, training needs, and knowledge growth.

• Support leadership and capability‑building initiatives as defined by organizational guidelines.

• Contribute to performance evaluations and incentive recommendations for project team members.

C. Employee Engagement

• Drive high levels of employee engagement, retention, and team morale.

• Mentor, motivate, and develop team members to achieve both operational excellence and professional growth.