Quality Manager-Quality Administration Services

Sheikh Shakhbout Medical City

Initiates and oversees the development of a comprehensive quality improvement program

Manages all regulatory aspects , DOH Audit/Inspection and all activities in relation to the accreditation and certification activities at SSMC

Ensures SSMC meets all regulatory and accreditation requirements including DOH , audits, Tasneef and licensing requirements

Reviews regularly the Quality program in light of changes in the needs of the organization an in the law and policies and procedures of managerial and governmental bodies

Ensures DoH standards for hospitals are implemented and followed in the facility

Manages to work collaboratively with various stakeholders to ensure compliance with the standards and recommendations

Collaborates and partners with all the departments and practices to ensure quality and safety priorities are implemented

Coordinates development, implementation, and evaluation of the facility's overall quality improvement program with the other departments

Develops and implements systems, policies, and procedures for the identification, collection, and analysis of performance measurement data

Monitors the related staff performance and the quality of the studies, to ensure quality, cycle time and budgetary control of the entire patients satisfaction research process

Identifies the quality improvement methodology and concepts to be followed, in coordination with management directions

Provides strategic oversight of proactive and reactive quality improvement activities Provides input for the department budget related to quality

Oversees the reporting of events as required by regulatory agencies

Acts as a resource to the staff; providing relevant training, mentoring, assessment and development plans

Ensures that the work of the department/section is effectively coordinated with other departments/sections in a timely manner and is aligned to the overall facility goals

Leads, facilitate and advise on internal quality improvement teams

Plans and supervises the day to day activities of the section; streamlining processes wherever possible

Evaluates workload, conduct performance evaluation and initiate necessary disciplinary actions

Acts as an expert of quality and safety issues in all task forces/committees to establish performance innovation priorities

Provides leadership updates in the development and management of the quality priorities and improvement initiatives: identifying trends, prioritizing and recommending improvements, and ensuring JCIA compliance

Accountabilities

Evaluates a comprehensive program to improve clinical outcomes, enhance value, and minimize patient harm

Maintains the highest standards of the patient care

Ensures all documents are in the appropriate format

Establishes a reliable process of data collection, robust validation and analysis, yielding comparative data and reports that will help the practice team to improve the efficiency of care delivery

Develops project timelines and is responsible for coordinating and ensuring the timelines are being met

Monitors action plan development and progress to ensure closing the loop

Ensures Quality strategy and priorities are implemented