Talent & Culture Coordinator ACCOR

Job Description

MAIN DUTIES:

Administration

• Establish action plans and schedules for meeting departmental priorities.

• Assign responsibilities, allocate resources and co-ordinate the activities of yourself and others to meet objectives effectively and efficiently

Financial and Revenue Responsibilities

• Set high performance standards and pursue agreed goals (with your Manager)
• Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles

• Report problems to Management with suggestions for resolution

Training and Human Resources

• To attend trainings and meetings as and when required.
• To undertake all the administrative requirements for the Human Resources Department.
• Follow appropriate filing and data retrieval systems in order to ensure ease of access to up to date information at all times
• To maintain and upkeep the confidential files of all Heartists.
• To prepare the monthly Human Resources report on a timely basis
• To organize the Monthly Heartist Cocktail Party, Sofitalk, Supervisor/Assistant Manager High Tea and Early Bird Breakfast.
• To assist with the co-ordination and implementation of all AHeartist Communications and committees.
• To have knowledge of the company policies & procedure and the UAE Labor law.
• To maintain Heartist Activities library, photos and photo albums.
• To maintain the Heartist Notice board and update regularly.
• To prepare and maintain monthly distribution of Birthday Cards to Department Heads.
• To sort out resumes/CV s to the right channels
• To arrange all interview appointments.

• Maintains effective communications at all levels of management, Heartists and candidates
• Liaison with recruitment agencies and hotel schools graduates
• Manage the on-line recruitment through the Hotel Web Site
• Correct and timely placement of internal and external advertisements

• Conduct exit interviews and provide feedback on reasons for turnover

• Adherence to pre, during and post employment checklists

• Ensure Employees and Manager awareness of HR Policies and procedures
• Ensure information relating to industrial instruments is readily available to all Employee and Managers

• Manage performance management system and cycle of recruitment, induction, training, development, and succession for Levels 6 - 4 and ensure process is adhered to for other positions
• Assist line managers in the recruitment, induction, training, development, and succession for Supervisory and Rank & File levels.
• Adhere to time frames established by Head Office

• Initiate programs which foster good work relations such as social club and consultative committees

• Maintenance of employee files

• Data Base Management
• Manage standardised responses to correspondence
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation through ongoing training
• Prepares and administers detailed induction program for new staff

• Provides input for probation and formal performance appraisal discussions in line with company guidelines
• Regularly communicates with staff and maintains good relations

• To carry out any other reasonable duties as assigned by the Director of Human Resources or the Human Resources Manager

• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
• Treat complaints of harassment and discrimination promptly and confidentially.
• Treat customers and colleagues from all cultural groups with respect and sensitivity.
• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Guest Service Responsibilities

• Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information
• Adheres to Sofitel/Accor Code of Conduct, Employee Handbook and Hotel policies
• Demonstrates an understanding of competitors major strengths and weaknesses
• Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
• Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable

Miscellaneous

• To report for duty punctually wearing the correct uniform and name tag.
• To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly, courteous and professional service at all times.
• To maintain good working relationships with your colleagues and all other departments.
• To be aware of the hotel s Heartist Handbook and have an understanding of and adhere to the hotel s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with UAE legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

• To attend training and meetings as and when required.
• All Heartists are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
• All Heartists may be assigned to other duties in the hotel as and when required by business levels.

GENERAL DUTIES: