Technical Support Specialist

Logix for information Te...

Key Responsibilities

• Receive, log, and resolve support tickets through the Logix Customer Portal and mobile app.
• Handle issues related to financial modules, journal entries, posting, approvals, and financial transactions.
• Support clients on accounting workflows, closing procedures, and reconciliation.
• Ensure tickets are resolved within SLA timelines and maintain excellent customer satisfaction.

Troubleshooting & Analysis

• Diagnose and analyze financial system errors, incorrect postings, data mismatches, and reporting issues.
• Validate financial transactions and ensure accuracy of system calculations.
• Work with SQL Server to investigate data inconsistencies and perform basic queries.
• Test reported issues before escalating to the development team.

Communication & Coordination

• Communicate clearly with clients to understand financial issues and provide timely updates.
• Collaborate with internal teams (Development, Projects, QA, Infrastructure) to resolve complex cases.
• Prepare weekly reports on recurring accounting-related issues.

System Operations & Quality

• Participate in system updates, financial patch testing, and post-deployment validation.
• Assist in preparing and updating user manuals and training documentation.
• Conduct internal testing for new financial features before release.

Continuous Improvement

• Identify recurring problems in financial modules and recommend permanent solutions.
• Suggest enhancements to improve financial workflows and transaction accuracy.
• Ensure compliance with cybersecurity and data privacy guidelines when dealing with financial data.