مسؤول دعم العملاء تنفيذي

Al nasheet travel and tourism

Key Responsibilities:

• Respond to customer calls, emails, and messages promptly and professionally.

• Assist clients with travel bookings, cancellations, and modifications.

• Resolve complaints or concerns efficiently, maintaining high customer satisfaction.

• Maintain accurate records of interactions and transactions.

• Collaborate with the operations and booking teams to provide seamless service.

Skills & Qualifications:

• Excellent communication skills in English (additional languages are a plus).

• Problem-solving attitude and ability to handle stressful situations calmly.

• Strong organizational skills and attention to detail.

• Basic knowledge of travel industry software is an advantage but not mandatory.

• Friendly, approachable, and client-focused personality.