Head of Recruitment Operations

Urban Ridge Supplies

We re looking for a Head of Recruitment Operations who can own and scale the entire delivery engine of Qureos across sourcing, screening, assessments, shortlisting, and candidate experience.

You will manage an existing team from day 1, optimize what works, rebuild what doesn t, and design operations that can scale from 100 300+ hires per month across UAE, GCC, and global markets.

Think of this role as part strategist, part operator, part I can fix this in two days leader.

A balanced mix of fun startup energy + serious operational rigor.

What You ll Do

Own the full recruitment delivery cycle/strong>

• Oversee sourcing, screening, assessments, and shortlisting across mixed seniority roles

• Maintain exceptional candidate experience throughout the hiring journey

• Ensure every shortlist delivered to clients feels fast, accurate, and high-quality

Scale high-volume hiring operations/strong>

• Manage and expand the operations team based on performance and demand

• Build SOPs, workflows, and QC processes that ensure consistent output

• Handle PHONE_NUMBER+ hiring volume per month across multiple markets

Be deeply data-driven/strong>

• Track sourcing channel performance and optimize for CAC

• Build dashboards for visibility across each stage of the funnel

• Prioritize channels and processes based on performance, not hunches

Improve speed & efficiency/strong>

• Ruthlessly reduce time-to-hire and fix bottlenecks across the pipeline

• Improve conversion rates between every step of the recruitment process

• Ensure SLA adherence across all client mandates

Manual first then automation/strong>

• Operate manually to validate what actually works

• Then collaborate with product and engineering to automate smartly

• Move toward a tech-enabled recruitment engine that compounds over time

Own experience for candidates & clients/strong>

• Deliver an end-to-end hiring process that candidates love

• Ensure shortlist quality stays consistently high

• Elevate client satisfaction, repeat business, and trust in Qureos delivery

Your KPIs

You ll drive and be measured on:

• Time to hire

• Sourcing channel performance & CAC

• Candidate experience (NPS/CSAT)

• Quality of shortlist & accuracy of matching

• SLA adherence

• Stage-by-stage conversion rates

• Offer acceptance rate

• Client satisfaction & repeat business

• If these KPIs make you excited rather than nervous, you re our person.

Tools & Systems/strong>

You will work across:

• The Qureos platform

• AI tools

• Internal automation systems