People Operations Specialist Unilever

Job Purpose
Unilever is the place where you can bring your purpose to life with the work that you do creating a better business and a better world. If you are Responsible for maintaining employee records and creating all documents throughout the entire employee life cycle (JML), while developing solid relationships with key stakeholders to maintain operational performance across region. Responsibilities are carried out in strict adherence to the agreed service catalog and SLAs, under the direct supervision of the team leader., then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE:
As a People Operations Specialist, your role involves managing various aspects of an employee s journey within the organization.
Here are the key responsibilities:
Service Management:
Actively oversee and resolve HR-related tickets, prioritizing efficient and accurate service delivery
Validate proper approvals
Verify documents versus request
Ensure proper case management
Ensure high CSAT
Resolve tickets with proper quality standards
Manage incident escalations
Maintain and update employee records throughout the employee lifecycle while resolving system issues with relevant stakeholders
Conduct monthly validations before monthly closing, ensuring data quality across linked systems.to ensure correct reflection and prevent erroneous payments
Return to Work Coordination by ensuring the actual return to work date is set for the first working day following the leave period
Fill and validate mass upload templates with necessary employee details for mass data requests
Bonus Plan Administration:
Maintain precise bonus plans for the Annual Pay Review (APR) process.
Collaborate with finance and HR teams to ensure alignment.
Reporting and Audits:
Generate reports for stakeholders based on their requirements.
Support internal and external audits by providing HR system data.
Conduct regular audits to maintain data accuracy and compliance within the HR team.
Stakeholder Interaction:
Engage with senior stakeholders to address HR-related matters.
Foster positive relationships and effective communication.
Process Simplification and Data Accuracy:
Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes
Drive process simplification within HR operations.
Promote data-based decision-making by ensuring accurate HR data management.
Document Handling and Compliance:
Manage the JML process, including creating contracts, promotions, and salary increase letters.
Securely handle documentation and comply with data security (GDPR) requirements.
Vendor Management:
Onboard vendors to comply with policies and procedures.
Reactivate vendors accounts to ensure timely processing
Create Purchase Orders for 3rd party services & accept triggers for receiving goods and services.
Initiate Urgent & one-time payments to fulfil any Purchase Order s need.
Benefits Administration:
Ensure accurate and timely transaction processing across various local platformsIn summary, your role as a People Operation Specialist is pivotal in ensuring smooth HR operations, supporting employees, and maintaining accurate records across systems.

WHAT YOU NEED TO SUCCEED?br>Experiences & Qualifications:
English Fluency
Ability to adapt to changing markets
Ability to work independently as well as a collaborative team player
Genuine interest in new technologies and tools, and tech savvy
Ability to communicate effectively through written and verbal communication and consistently deliver high-quality customer service in a professional manner
. Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity
. Ability to work professionally & proactively with a remote client base