Associate Director Training Concentrix Corporation

Strategic Leadership & Operations

• Drive Training Strategy: Define and execute the long-term training vision, ensuring full alignment with product roadmaps, organizational goals, and client service level agreements (SLAs).

• Resource Forecasting & Utilization: Oversee high-level resource planning and capacity management to ensure scalability for new client launches, product transitions, and seasonal ramps.

• Financial & Performance Oversight: Manage the training budget, analyze cost-per-hire/training, and utilize data analytics to measure Training ROI, ensuring maximum efficiency in delivery.

Client & Stakeholder Management

• Executive Client Interface: Act as the primary escalation point for key enterprise clients regarding training performance; lead high-stakes business reviews (QBRs) and strategy sessions.

• Cross-Functional Integration: Partner with Product, Operations, and Talent Acquisition to facilitate seamless product transitions and ensure the training function is integrated into the broader business lifecycle.

• Conflict Resolution: Manage high-level conflicts or gaps between client expectations and internal delivery, negotiating solutions that protect the organization s interests while maintaining client satisfaction.

Curriculum & Quality Assurance

• Curriculum Architecture: Direct the design framework for internal and external training programs; ensure content is scalable, compliant, and adapted for diverse learner needs (including virtual and self-paced models).

• Continuous Improvement: Utilize post-training evaluation data and performance metrics to identify curriculum gaps and drive systemic improvements in training efficacy.

People Leadership

• Talent Strategy: Lead a hierarchy of training managers and supervisors; oversee workforce planning, succession planning, and the development of a high-performing leadership bench.

• Performance Culture: Establish standards for trainer performance and professional development; ensure the team remains up-to-date on product knowledge and industry best practices.