Franchise Hotel - Assistant Learning & Development Manager VOCO Hotels

[aboutus]

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels. The Assistant Learning & Development Manager supports the Learning & Development function in driving a culture of continuous learning, service excellence, and professional growth across the resort. The role is responsible for designing, coordinating, and delivering training programs aligned with the hotel s standards, brand values, and operational goals. This position ensures that all colleagues are equipped with the skills, knowledge, and mindset to deliver exceptional guest experiences.

[daytoday]

Training & Development:

• Assist in the creation, implementation, and evaluation of the annual learning and development plan.

• Conduct training needs analysis across departments to identify learning priorities.

• Design and deliver core programs, including orientation, brand/service standards, supervisory skills, and leadership development.

• Support departmental trainers in maintaining consistent standards across all operational areas.

• Coordinate and facilitate mandatory training programs such as Fire Life Safety, Health & Safety, and Food Hygiene.

Performance & Talent Development:

• Work closely with managers to identify high-potential colleagues and create development pathways for succession planning.

• Support performance review cycles by guiding leaders on setting goals and providing feedback.

• Track and analyze training participation and effectiveness through evaluations and reports.

Learning Administration:

• Maintain accurate training records and ensure compliance with brand and local regulatory requirements.

• Manage the Learning Management System (LMS) and ensure timely completion of assigned e-learning modules.

• Prepare monthly L&D reports and key performance indicators for management review.

Employee Engagement:

• Support initiatives that enhance employee engagement, motivation, and recognition.

• Contribute to organizing hotel events, cultural activities, and team-building programs.

• Act as a brand ambassador, promoting the resort s values and service culture.

[requirements]

• Bachelor s degree in Human Resources, Hospitality Management, or a related field.

• Minimum 3 5 years of experience in Learning & Development within luxury hotels or resorts.

• Strong presentation, facilitation, and coaching skills.

• Excellent communication skills (verbal and written) in English; additional languages are an advantage.

• Proficiency in MS Office and familiarity with e-learning or LMS platforms.

• Ability to work and live in a remote island environment with a positive and adaptable attitude.

• Passion for learning and people development.

• Strong interpersonal and leadership skills.

• High level of organization, creativity, and attention to detail.

• Culturally sensitive and able to work effectively in a diverse team.

• Committed to upholding brand and service excellence standards.

[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you ll become part of our hotel family.