Supervising Associate - HR Operations Specialist Ernst & Young AE

In this role you will support the HR Operations Lead on some of the below activities and lead on other areas:

• Provide Insights for the Talent Consultants and Talent Development - this would be via the HR Ops Lead
• Work with HR Enablement Leader and Performance Improvement Lead to improve efficiencies within Regional Talent Team this would be via the HR Ops Lead
• Liaison with Managed Services/HR
• Act as an escalation point for Managed Services
• Partner with the business to provide HR expertise and insights in areas of focus
• Manage all HR Matters, according to its specialty, escalating to HR Operations Lead as needed for higher risk/ sensitive cases
• Provide guidance and management of involuntary separations including probation terminations and employee performance dismissals, advising on exit packages and legal implications
• Work with counsellors in handling of all performance management cases and probations up to and including dismissals
• Provide coaching and guidance to build counsellor capability in performance management and talent development

• Govern and manage disciplinary, PIP and grievance investigations and related policies, procedures, scripts and documentation through the ERCMS tool
• Manage employee grievances, claims, and disciplinary matters, delivering well-informed recommendations based on thorough investigations and its findings in compliance with EY policies and local regulations.
• Advise of any local legal update to the HR Operations Lead
• Provide legal updates to the business and Talent team

• Support Employee Relation cases
• Deliver Induction and WTEY for new joiners

Skills and attributes for success

• Enabling strong relationships with key stakeholders across the cluster from the Service Lines, Talent and other functions to ensure exceptional service delivery
• Pro-actively suggesting process improvements
• Employee Relations experience
• Good understanding of risk
• Knowledge of HR systems is preferred
• Experience in metrics reporting and analysis preferred
• Experience with Shared Services

To qualify for the role you must have

• Minimum of 4-5 years experience of working in HR operations within a professional services firm or a complex organization

• Sound knowledge of HR policies, processes and talent management practices within professional services or other industry preferred
• Display expertise and knowledge of contemporary HR and organizational development practices and a sound understanding of the SL businesses
• Strong project management skills ideally gained within an international/cross-border context
• An HR generalist profile as well as legal or ER expertise would be beneficial
• Exposure to the management of PIPs, grievances and disciplinaries
• Proven ability to influence at senior levels in the organization
• Exposure to the management of PIPs, grievances and disciplinaries
• A bachelor s degree in human resources or a related discipline
• Experience in working within MENA region
• Experience of working cross border
• Experience of working with Shared Services
• Experience working within large scale projects
• Fluent in English
• Excellent communicator; English, both written and verbal
• Ability to challenge
• Negotiation skills
• Highly competent in the use of Excel, Word and PowerPoint

Ideally, you ll also have

• A passion to pursue your CIPD in the future or already have this qualification
• Strong communication skills and the ability to articulate process and procedures clearly
• An enthusiastic, can do approach and be a strong team player